Frequently Asked Questions

Everything you need to know about shopping with Elix.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. Since Elix offers a curated range of fits, we recommend measuring a similar garment you own to ensure the perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days. Tracking information is sent via email immediately upon dispatch.

Are Elix products ethically manufactured?

Yes, sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and minimize environmental impact throughout the production process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.