Returns & Exchanges

At Elix, we want you to be completely satisfied with your purchase. If your fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are unworn and in their original packaging.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original box with all tags attached and include the printed return authorization slip inside.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing